I just started reading the recently released book “The Now Revolution” by Jay Baer and Amber Naslund. One of the biggest things to hit me so far is the focus on how customers can use social interactions to get the sense of the “culture” of a business and gain insight into the values a company believes in. Baer and Naslund write “Your company culture consists of two key elements: Your business’ underlying intent and the people you bring together to carry it out.” In other words personal interactions and relationships built with people and faces of the company allow customers the opportunity to learn what the company believes in and it’s core values. Another great point made in the book is : “Having a great product or business to sell is important. But if you truly have something of value to offer, the how and why you go about doing that are every bit as critical as the what.” To further define culture Baer and Naslund explain it consists of 3 parts:
○ Philosophy on how people who interact with the business are treated
○ Actions taken to prove your “culture”
We in agriculture need to work on building relationships with our customers (those buying and using our products) and share our values on “how and why we do what we do” with them. In farming, we may not have a formal customer service department to interact with our loyal customers and as a result they have no understanding of some of today’s innovative farm practices. On the flip side with no clear way to communicate with consumers farmers lose touch of societal shifts in eating habits and changes consumers may be wanting. We are vital pieces of the food chain, however, the only personal interactions our customers have with people in the food chain are with the employees of the supermarkets or restaurants they frequent. Does the supermarket chain and its employees have the same values as farmers? Restaurants? I would hope so however I am not willing to risk my farming future on it. As farmers we need to be cognizant that the majority of our customers learn about farming from driving by our farms as they go about their daily routines and from their interactions at farmers markets. If our customers drive by an unkempt farm what impression are they left with? If the only personal relationship with someone in agriculture is those they meet at farmer’s markets what do they think of the rest of farmers? In agriculture we as farmers care greatly for the environment, animals and our communities, however are we conveying that message through relationships? For more on creating relationships please read Building Bridges, Connecting Communities.
“What are you doing to tell the story of agriculture?”
Do you have to tell your story of agriculture online with social platforms like blogs, Twitter and Facebook? No, however you need to tell your story where you are comfortable doing so. Places such as schools, churches, civic groups and supermarkets are great opportunities to interact with others and share your values with them.
Another great way to show that we as farmers care for our communities is to sponsor roadside cleanups or community events. As a group farmers are some of the best stewards of local communities, however do those who live outside the local area see what we do? To bring more awareness to what we as farmers care about we can sponsor events in bigger communities to help others understand the “culture” of agriculture. If there are major roadways near your farm sponsor the cleanup of a section of roadway so the many cars driving by see that farmers care.
In addition to community support and social platforms other great ways to agvocate are speaking to local service and hobby groups like Larkin Martin from Alabama does. Laurie Kyle from Wisconsin uses her background working in a school library and nutrition degree to discuss inaccuracies she sees in articles by writing letters to the editor and adding comments to online articles.
Together we can put the “culture” back in Agriculture and tell the wonderful story farmers and rancher’s have to tell!
For more reading on “culture” here is a blog post I came across after this was originally posted: “Culture Trumps Strategy, Every Time”